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Terms and Conditions


Rental Procedure

Thank you for choosing Hughes for your rental product/s. On this page you’ll find details of some of the procedures, terms and conditions relating to renting with us. If you need any more information just get in touch or visit your local shop - we’re here to help.

Minimum Period of Hire

For domestic customers our minimum period of hire is 12 months.

Rental payment is one month in advance and for new customers only, a one off £20 or £35 administration fee is payable (depending on credit status and the type of products you have requested to rent). The prices quoted are for payments made by direct debit; alternative payments methods may be subject to a surcharge. Prices include VAT at 20%.

Until a written notice of termination is given in accordance with our terms and conditions, all contracts continue thereafter for the minimum term at the current rate.

Application

The applicant must be over 18 years of age

The application will be subject to your status and which will include us obtaining your credit file from Experian. You can view your Experian credit report here (fee applies).

Delivery details and dates will be provided once the application has been approved. The actual applicant will need to be present to receive the goods and show an agreed form of photographic ID.

By filling out the application online, your details will go directly to our credit control department, after which one of our advisors will contact you to complete the remainder of the application. We need you to complete as much of the form as possible, so please have all your information to hand.

We will confirm the availability of the products you have requested to rent. Specification may change and all products shown are subject to availability.

Smart TV services require a broadband connection with a recommended speed of 3.0Mb/s. Please be aware that Freeview may not be available in some areas; check channels and availability here.

Repairs

A same day repair service is offered if you contact us before 10am (Monday to Saturday) on 0344 412 4111.

Contact Us:

Monday to Friday: 8.30am – 5.30pm (except Bank Holidays)

You can email a rental advisor or alternatively give us a call on 0371 231 3113.

By filling out an application online, your details will go directly to our credit control department, after which one of our advisors will contact you to complete the remainder of the application. We’ll need you to complete as much of the form as possible online, so please have all your information to hand. When we call, we’ll confirm the availability of the product/s you have requested to rent.

Complaints Procedure

At Hughes we are committed to providing the highest quality service. Unfortunately, despite our best intentions, things may very occasionally go wrong. When this happens we need to be informed about them so that every effort can be made to put things right and to prevent similar problems in the future. Please be assured that we are committed to resolving your complaint fairly and quickly and in most cases this can be achieved immediately by contacting us on 0371 231 3113.

Alternatively, you can contact us with full details of your complaint in writing:

Head Office: Mobbs Way, Lowestoft, Suffolk, NR32 3AL or by e-mailing us.