Need to talk to us about your order? Call 01480 418950

CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

We're still open online and delivering, but have temporarily closed our stores until further notice.

(Updated: 24-03-2020)

We have already taken the below steps to help with the situation

Following the latest government advice, to protect our customers and colleagues, we have closed all stores until further notice. We continue to operate online, but due to high customer demand, our delivery lead times maybe longer than usual. Our website continues to offer specific dates albeit not as soon as would normally offer.

For customers with Click & Collect orders, we’ll be contacting you to see if we can offer a delivery.

We will keep this page regularly updated with the latest information and you can follow us on Facebook to keep up to date.

We may have closed our shop doors, but you can still shop with us online. Please heed the government advice and take care of loved ones and your community. We look forward to seeing you again in our stores when they re-open.

Please keep visiting this page for the latest information.

How long will our stores be closed for?

Following government advice we have closed all our stores from the 23-3-2020. At this stage we don’t know how long our stores will be closed for. We continue to follow government advice and will keep this page updated for the latest information regarding our stores.

Can I order online?

Yes you can still place orders online. Following advice our delivery service will be restricted to a drop off service for the time being. This is to protect our customers and delivery colleagues.

Are you delivering to rental customers?

Existing rental customers will continue to receive service on their appliances. Delivery times may be affected because of high demand and customers will be asked if they, or anyone in their household, has been self-isolating due to Coronavirus (COVID-19). We will be delivering rental appliances to new customers but will be operating a door-step delivery service, without installation, for the time being.

How do I stay in touch?

Sales: Telephone 0371 231 3113 or via email sales@hughes.co.uk

Service: Telephone 0344 4124 411 or via email hughesservice@hughes.co.uk

Rental: Telephone 01480 418950 or via email enquiries@hughesrental.co.uk

Update on delivery service of large items

The safety of our colleagues and customers is always our top priority, but we’re taking extra precautions due to the latest government advice on Coronavirus (COVID-19).

For delivery of large items (Televisions over 55” and domestic appliances):

  • Our delivery colleagues will continue to deliver these essential products to your homes, and we’ve provided all of our crews with antibacterial gel and cleaning wipes to be used before and after every delivery.
  • To protect you and our colleagues we will only deliver to your front door.
  • We are experiencing very high demand, it is therefore more important than ever to let us know if you’re not able to take your delivery so we can reallocate your slot to another customer (please call us on 0371 231 3113).
  • Our delivery colleagues are following the latest government advice to self-isolate should they experience any symptoms of Coronavirus. This could mean that we need to contact you to re-arrange your delivery, your understanding in this situation is appreciated.

For delivery of smaller items

Our courier partners (DPD & APC) have all updated their delivery processes to take extra precautions due to Coronavirus. Please follow the below advice:

  • Customers can use the DPD app to nominate a ‘safe place’ for their delivery to be left if they do not want close contact.
  • For customers unable to use the DPD app, DPD is still able to offer a contact-free delivery, and will take a picture of the property and capture a proof of delivery name instead of capturing a customer signature.
  • APC (Team C) deliveries continue as normal to the door step.

To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference). Or use the links on our delivery tracking page.