We're still open online and delivering, but have temporarily closed our stores until further notice.
We have already taken the below steps to help with the situation
Following the latest government advice, to protect our customers and colleagues, we have closed all stores until further notice. We continue to operate online, but due to high customer demand, our delivery lead times maybe longer than usual. Our website continues to offer specific dates albeit not as soon as would normally offer.
For customers with Click & Collect orders, we’ll be contacting you to see if we can offer a delivery.
We will keep this page regularly updated with the latest information and you can follow us on Facebook to keep up to date.
We may have closed our shop doors, but you can still shop with us online. Please heed the government advice and take care of loved ones and your community. We look forward to seeing you again in our stores when they re-open.
Please keep visiting this page for the latest information.
How long will our stores be closed for?
Following government advice we have closed all our stores from the 23-3-2020. At this stage we don’t know how long our stores will be closed for. We continue to follow government advice and will keep this page updated for the latest information regarding our stores.
Can I order online?
Yes you can still place orders online. Following advice our delivery service will be restricted to a drop off service for the time being. This is to protect our customers and delivery colleagues.
Are you delivering to rental customers?
Existing rental customers will continue to receive service on their appliances. Delivery times may be affected because of high demand and customers will be asked if they, or anyone in their household, has been self-isolating due to Coronavirus (COVID-19). We will be delivering rental appliances to new customers but will be operating a door-step delivery service, without installation, for the time being.
How do I stay in touch?
Update on delivery service of large items
The safety of our colleagues and customers is always our top priority, but we’re taking extra precautions due to the latest government advice on Coronavirus (COVID-19).
For delivery of large items (Televisions over 55” and domestic appliances):
For delivery of smaller items
Our courier partners (DPD & APC) have all updated their delivery processes to take extra precautions due to Coronavirus. Please follow the below advice:
To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference). Or use the links on our delivery tracking page.