Need to talk to us about your order? Call 01480 418950

CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

(Updated: 03-08-202)

We're still online open and delivering as normal. Due to high customer demand, our delivery lead times maybe longer than usual. Our website continues to offer specific dates albeit not as soon as would normally offer. We can now offer full delivery and installation services throughout East Anglia. For more information please call 0371 2313 113

Following on from the government's decision to allow selected retailers to reopen, we are re-opening stores over a phased period with all stores being open by Monday 10th August. Please check our store information pages to see which stores are now open.

The safety of our customers, colleagues and communities we serve are of the utmost importance. As such to help keep everyone safe whilst in-store we have implemented the below procedures:

• All stores will go through a deep clean before opening and have regular cleaning throughout the day.
• As per government legislation, customers are required to wear a face covering (where they are able to) when inside our stores.
• We ask customers to observe social distancing rules when in-store and to shop alone where possible.
• We politely ask all customers to hand sanitise upon entry.
• For safe transactions our tills have been fitted with screens and we encourage customers to pay with card whenever possible.
• We have introduced dedicated zones for Click & Collects and customer returns.


To view current opening times please click here.

We will keep this page regularly updated with the latest information and you can follow us on Facebook to keep up to date.

Please keep visiting this page for the latest information.

Can I order online?

Yes you can still place orders online. Following advice our delivery service will be restricted to a drop off service for the time being. This is to protect our customers and delivery colleagues.

Are you delivering to rental customers?

Existing rental customers will continue to receive service on their appliances. Delivery times may be affected because of high demand and customers will be asked if they, or anyone in their household, has been self-isolating due to Coronavirus (COVID-19). We will be delivering rental appliances to new customers but will be operating a door-step delivery service, without installation, for the time being.

How do I stay in touch?

Sales: Telephone 0371 231 3113 or via email sales@hughes.co.uk

Service: Telephone 0344 4124 411 or via email hughesservice@hughes.co.uk

Rental: Telephone 01480 418950 or via email enquiries@hughesrental.co.uk

Update on delivery service of large items

The safety of our colleagues and customers is always our top priority, but we’re taking extra precautions due to the latest government advice on Coronavirus (COVID-19).

For delivery of large items (Televisions over 55” and domestic appliances):

  • Our delivery colleagues will continue to deliver these essential products to your homes, and we’ve provided all of our crews with antibacterial gel and cleaning wipes to be used before and after every delivery.
  • To protect you and our colleagues we will only deliver to your front door.
  • We are experiencing very high demand, it is therefore more important than ever to let us know if you’re not able to take your delivery so we can reallocate your slot to another customer (please call us on 0371 231 3113).
  • Our delivery colleagues are following the latest government advice to self-isolate should they experience any symptoms of Coronavirus. This could mean that we need to contact you to re-arrange your delivery, your understanding in this situation is appreciated.

For delivery of smaller items

Our courier partners (DPD & APC) have all updated their delivery processes to take extra precautions due to Coronavirus. Please follow the below advice:

  • Customers can use the DPD app to nominate a ‘safe place’ for their delivery to be left if they do not want close contact.
  • For customers unable to use the DPD app, DPD is still able to offer a contact-free delivery, and will take a picture of the property and capture a proof of delivery name instead of capturing a customer signature.
  • APC (Team C) deliveries continue as normal to the door step.

To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference). Or use the links on our delivery tracking page.